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Member Success Managers
Member Success Managers

Member Success Managers are real humans who can support and guide you on how to advance your goals in Athena

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Written by Support
Updated over a week ago

What is a Member Success Manager (MSM)?

A Member Success Manager (MSM) is a dedicated human support contact. You can think of them as your Athena Concierge.

An MSM’s role is as your facilitator, guide, and support pillar. Their goal is to get to know and understand you - your ambitions, your challenges, and what you want to get from Athena - so that they can provide you with guidance and tailored support. They know Athena inside and out and are your go-to for questions and advice related to any Athena offering.

What does a Member Success Manager (MSM) do for me?

An MSM acts as your guide for all things Athena to increase your support and personal efficiency. The MSM team will serve as your champion for anything you need at Athena, from discussing your ambitions and connecting you with the right coaches, to facilitating curated connections throughout the community, to making referrals and fast-tracking you to resources as you prepare for interviews or the boardroom.

An MSM responsively advises you along your journey and will work to help you leverage Athena in support of your goals. You can reach out to an MSM at any time and count on them to advocate on your behalf within the wider Athena community.

Some of the things you can expect from an MSM are:

  1. Support throughout your Athena journey

  2. Thoughtful insights and proactive guidance to help you get the most value out of your relationship with Athena

  3. Curated connections to other incredible members for targeted mentoring and networking

  4. Tailored recommendations for content and engagements based on your personal goals and needs

  5. An advocate to advance your interests within Athena

What type of membership do I have to purchase to have access to a Member Success Manager?

Every Athena member has access to our team of Member Success Managers for support.

If you are currently on a concierge level membership, you have a dedicated Member Success Manager that you work with directly. If you don’t know who your personal contact is, please reach out via the gold chat icon and we will put you in touch with your MSM.

How do I contact a Member Success Manager (MSM)?

You can message an MSM at any time via the chat icon in the lower right of your screen anytime you’re logged into Athena. If you would prefer to connect with an MSM on a call, you can schedule anytime with a member of our team here.

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