You can use the Find and Connect tool to locate other Athena members and view their profiles. If you want to connect with someone, simply click on the 'Request to Connect' button. Once the connection is approved, you will be able to access each other's contact information, including email addresses and LinkedIn profiles.

You can request to connect with another member for various reasons, such as receiving mentoring from a senior leader, engaging in a peer-to-peer exchange, hearing the voice of the customer, or getting just-in-time advice for challenges you're facing. These connections are referred to as 'Key connections.'

Once you click 'Request to Connect' on the member's profile, a pop-up like this will open:

When connecting with another member, we recommend including a short and personalized message that expresses your interest in connecting with them. Please note that your message is limited to 255 characters.

Once you're connected, you'll be able to email and send a longer message. Below are a few examples:

Example Message #1:

Example Message #2:

Once you submit your request, you will see a confirmation on the screen, and an email will be sent to the receiving member for them to accept. You cannot cancel or modify a request once it’s sent.

Here is the email the receiving member will get:

Your request will show as pending on their profile until they accept:

If a Request to Connect is accepted by a receiving member, each member will receive a confirmation email displaying both members’ email addresses to start a conversation. Additionally, the Contact Details on both member profiles will now be unlocked.

If you aren't hearing back to your request or have questions about connecting to other members, feel free to reach out to us via the gold chat icon in the bottom right corner of your screen. Our member success team is here to help.

We encourage members to network, but all members have the option not to connect or share their contact details. Members' contact details will show as locked until a request to connect is made and accepted. If you receive a request but, for any reason, do not wish to connect and/or share your contact details, do not take any action. After 3 weeks, if there is no response to a request, the request will be closed. If a request is not accepted, you can make another request after the initial request has been closed.

Once a request is made and/or members are connected, a request cannot be canceled or disconnected from the portal. Reach out to [email protected] to help facilitate. You can use the Member Directory to locate other Athena members and view their profiles. If you want to connect with someone, simply click on the 'Request to Connect' button. Once the connection is approved, you will be able to access each other's contact information, including email addresses and LinkedIn profiles.